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Service & Support

One-year warranty · Lifetime maintenance · 24/7 global support

30 min

Response to technical consulting

12–24 h

Specific solution and quotation

24 h

Complaint handled satisfactorily

24–72 h

Complete solution worked out

One-year Warranty

The warranty starts from the day of receipt and acceptance and lasts for one year, during which users enjoy free repair of the entire equipment by right of the invoice and warranty card. Maintenance costs for malfunctions within the warranty period — other than artificial damage — are covered by the Company.

Lifetime Maintenance

We promise lifetime maintenance for all Pmise laser beauty equipment. A complete solution will be offered for changing consumables or repairing the equipment itself.

Expert & Technician Teams

An expert team of over 50 people guarantees timely, professional technical guidance. Over 100 professional technicians serve clients around the globe, with door-to-door service at least twice a year.

24/7 Service

Over 100 online service staff, together with a continuously improving global service network, ensure we are always here for you on a 24/7 basis.

Frequently Asked Questions

Are laser and light-based treatments safe?
Yes, laser and light-based treatments have been used for many years for a variety of medical and cosmetic procedures. Today we offer a more competitive and advanced brand-'Pmise' in the industry—a remarkably advanced brand registered in Germany. Like other world—renowned companies in Europe, 'Pmise' looks more like the European origin both inside and outside of the machine.
What is laser therapy and how does it work?
Laser therapy is a safe, effective, and commonly used treatment, providing optimal results in areas such as the removal of unwanted hair skin rejuvenation, wrinkle reduction, leg veins, or tattoos; and the treatment of acne.
Lasers work by delivering an intense beam of light that is absorbed by the skin. This light is converted to heat and is absorbed by the cells being targeted, while leaving the surrounding tissue unaffected.Pmise lasers feature a Sapphire touch cooling device for even greater patient comfort and safety – and better results.
What Is Diode Laser Hair Removal Treatment Theory
808nm wavelength effectively penetrates deep into and absorbed by the target chromophore. The adequate pulse duration, energy density and epidermal cooling ensure an adequate thermal damage to the target tissue without damaging the surrounding tissue to achieve effective hair removal.
The Note Of CO2 Fractional Laser Treatment
As a result of lots of factors such as health condition, skin type, lifestyle and so on, the final treatment effect varies from person to person. In general, the result can be maintained for a longer time as long as the patient cooperate actively and attend a reasonable diet, prevent sun light and have enough rest.
What Is Your Support After Buying Your Machine
a. After purchase, we will send technical instructors to provide training service for free;
b. Regular following service by telephone is available at any time to help you solve the technical problems encountered;
c. In addition to telephone contact, you can also visit our website to download relevant technical information at any time.
What I Should Pay Attention To When I Using Slimming Machines
The treatment handles are for healthy parts, except for up eyelid, aryngeal,mouth,ear,mucous layer,nipple and genitals; For the treatment area, to avoid any cloth, hair rolling into the handles;For safety, the operator has to bind up the hair, and also to pack the patients hair;To choose handles for installation according to the treatment area, and make sure to install the handles correctly...